Privacy Policy
Manikarnan Gems
Introduction
Manikarnan Gems is committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in accordance with applicable laws in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
Transaction Information
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Order details
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Purchase history
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Payment method (processed securely through third-party payment gateways)
Customer Support Information
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Information shared while contacting customer support
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Feedback, queries, or complaints
Technical Information
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IP address
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Browser type
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Device information
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Website usage data (collected through cookies and similar technologies)
2. Purpose of Collection
The information collected is used for the following purposes:
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Processing and fulfilling orders
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Providing customer support and resolving issues
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Improving website performance, products, and services
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Communicating order updates, service-related information, and promotional content (only with user consent)
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Complying with legal, regulatory, and contractual obligations
3. Sharing of Information
Your personal information may be shared with:
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Internal teams for order processing and customer support
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Trusted third-party service providers such as logistics partners, payment gateways, and technology providers, strictly on a need-to-know basis
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Government or regulatory authorities, when required by law
We do not sell or rent your personal information to third parties.
4. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once no longer required, the data is securely deleted or anonymized.
5. Consent and Withdrawal
By using our website and providing your information, you consent to its collection and use as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services, including order processing and customer support.
6. Consequences of Withdrawal of Consent
If you choose not to provide or withdraw consent, certain services such as order fulfillment, customer support, or communication may not be available to you.
7. Third-Party Links
Our website may contain links to third-party websites. Manikarnan Gems is not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of third parties before sharing personal information.
8. Security Practices
We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:
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Secure servers and encrypted data transmission
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Restricted access to authorized personnel only
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Regular monitoring and security reviews
Despite our best efforts, no method of data transmission over the internet is completely secure. Users share information at their own risk.
9. User Responsibilities
Users agree not to upload, share, or transmit any unlawful, harmful, or offensive content through our website, including content that infringes intellectual property rights or violates applicable laws. Violation may result in suspension or termination of access.
10. Changes to This Privacy Policy
Manikarnan Gems reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of the website constitutes acceptance of the updated policy.
11. Grievance Redressal
If you have any concerns or complaints regarding the use of your personal information, you may contact our grievance officer.
Grievance Officer
Manikarnan Gems – Compliance Team
Address: 9/15, Shubash Nagar, Delhi, India
Phone: +91-85950-91855
Email: support@manikarnan.com
All grievances will be acknowledged within 48 hours and resolved within 30 days, in accordance with applicable laws.
12. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
Manikarnan Gems
Address: 9/15, Shubash Nagar, Delhi, India
Phone: +91-85950-91855
Email: support@manikarnan.com
