Privacy policy

Privacy Policy

Manikarnan Gems – A Unit of Manikarnan Group

Website: www.manikarnan.com

Introduction

Manikarnan Gems is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with applicable laws in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our website, you consent to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction Information

  • Order details
  • Purchase history
  • Payment information (processed securely through third-party payment gateways; we do not store card details)

Customer Support Information

  • Information shared when contacting customer support
  • Feedback, queries, or complaints

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data collected through cookies and similar technologies

2. Purpose of Collection

  • Processing and fulfilling orders
  • Providing customer support and resolving issues
  • Improving website functionality, products, and services
  • Sending order updates and service-related communications
  • Sending promotional communications only where consent has been provided
  • Complying with legal and regulatory requirements

3. Sharing and Disclosure of Information

Your personal information may be shared with:

  • Internal teams for order processing and customer support
  • Trusted third-party service providers such as logistics partners, payment gateways, and technology providers, strictly on a need-to-know basis
  • Government or regulatory authorities where required by law

Manikarnan Gems does not sell or rent personal information to third parties.

4. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable laws. Once the information is no longer required, it is securely deleted or anonymized.

5. Consent and Withdrawal of Consent

By providing your personal information, you consent to its collection, use, and storage in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may limit our ability to provide certain services, including order processing and customer support.

6. Consequences of Withdrawal

If you choose not to provide or withdraw consent for the collection of personal information, certain services or functionalities of the website may not be available to you.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.

8. Third-Party Links

Our website may contain links to third-party websites. Manikarnan Gems is not responsible for the privacy practices or content of such external websites. Users are advised to review the privacy policies of third-party sites before providing personal information.

9. Security Practices

We implement reasonable technical, administrative, and physical security measures to protect personal information, including:

  • Secure servers and encrypted data transmission
  • Restricted access to authorized personnel
  • Regular monitoring and security reviews

Despite these measures, no method of transmission over the internet is completely secure, and users share information at their own risk.

10. User Responsibilities

Users agree not to upload, transmit, or share any unlawful, harmful, or offensive content through the website, including content that violates intellectual property rights or applicable laws. Violation may result in suspension or termination of access.

11. Changes to This Privacy Policy

Manikarnan Gems reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of the website constitutes acceptance of the updated policy.

12. Grievance Redressal

If you have any concerns regarding the collection or use of your personal information, you may contact our grievance officer.

Grievance Officer
Manikarnan Gems
Address: 15/9, Shubash Nagar, Delhi, India
Phone: +91-85950-91855
Email: support@manikarnan.com

All grievances will be acknowledged within 48 hours and resolved within 30 days, in accordance with applicable laws.

13. Contact Information

Manikarnan Gems – Manikarnan Group
Address: 15/9, Shubash Nagar, Delhi, India
Phone: +91-85950-91855
Email: support@manikarnan.com
Website: www.manikarnan.com

© Manikarnan Group. All Rights Reserved.