Shipping Policy

Manikarnan Gems

Introduction

Manikarnan Gems is committed to delivering your orders in a timely manner while ensuring safe and secure packaging. This Shipping Policy explains our dispatch timelines, delivery estimates, shipping methods, and important conditions related to order shipment.

Order Processing and Dispatch

Orders placed and paid online are generally processed and dispatched on the next working day.
Orders are shipped during normal working hours, excluding Sundays and public holidays.
Customized products may require additional processing time.

Delivery Timelines

Non-customized products: Delivered within 5–6 working days from the date of dispatch.
Customized products: Delivered within 5–9 working days from the date of dispatch.
Express delivery (major cities): Typically delivered within 4–5 working days from dispatch.

Delivery timelines may vary depending on location, courier serviceability, weather conditions, or unforeseen logistical delays.

Shipping Partners

To ensure reliable delivery, Manikarnan Gems ships orders through reputed courier partners such as:

Blue Dart
FedEx
Delhivery

If courier services are not available in certain locations, shipments may be sent via India Post. Delivery timelines in such cases cannot be guaranteed.

Shipping Charges

Domestic shipping (India): Free shipping on all prepaid orders.
Shipping charges, if applicable for specific orders, are calculated based on product weight and delivery location.
All product prices are inclusive of applicable GST, in compliance with Government of India regulations.

For international shipping, customers are requested to contact us prior to placing an order.

Delivery Exceptions

For remote or non-serviceable locations, customers may be requested to collect their shipment from the nearest courier service center.
Manikarnan Gems is not responsible for delays caused by incorrect address details provided by the customer.

Damaged or Tampered Shipments

If the package appears damaged, tampered with, or opened at the time of delivery:

Please refuse to accept the shipment.
Contact our support team immediately with your Order ID.

Upon verification, we will arrange for reverse pickup of the damaged product and issue a replacement at no additional cost, provided the product is returned unused and in original packaging.

Cancellation Related to Shipping

Orders can be requested for cancellation only within one hour of placement.
Once an order has been packed or dispatched, cancellation requests will not be accepted.

Replacement and Refund Related to Shipping

Refunds are issued only if a replacement cannot be provided.
Returned products undergo a quality inspection, including verification of original packaging and accessories.
Approved refunds are processed to the original payment method within 7–10 business days, subject to bank processing timelines.

All sales are final. Products are non-returnable unless found damaged or defective upon delivery.

Conditions for Replacement

Replacement is provided only in case of manufacturing defects or transit damage.
Customers must provide clear images and video proof, including the shipping box and labels.
The product must be unused, in original condition, and returned with all original packaging.
If no defect is found upon inspection, courier charges for return and re-shipment will be borne by the customer.